Frequently asked questions
What is Saige?
Saige is an Atlanta-based, chef-cooked weekly meal delivery service passionate about providing delicious and fresh meals catered to our individual customer’s specific tastes and dietary preferences. Our unique “Taste profile” system allows us to get to know customers’ taste preferences, and create new menus every week to fit those needs. We are passionate about our customer experience, and as a local start-up always love customer feedback!
How does signing up work?
Our sign-up process is a simple series of questions to help you build a plan that is right for you. You will answer questions about your family size and the number of meals you would like per person per week. You will also have the opportunity to provide detailed delivery instructions. After building your plan and providing your billing information, you will be taken to your “taste profile.” Your card is not yet charged at this time. If you choose to cancel, you will not be charged so long as you cancel by the Thursday at Noon (12pm) prior to your selected delivery date. Once all family taste profiles are completed, we will recommend meals from the coming week’s menu based on your taste profile. After your first week, you will receive an email every week with new meal recommendations that you can adjust or change.
What is a taste profile?
In your taste profile, you will detail each family member’s individual food preferences-- their food dislikes, food sensitivities, ideal spice-level, favorite world cuisines, and additionally what kinds of meats/proteins your family member eats. With this knowledge, our chefs will learn about your unique palettes and dietary preferences to provide meals perfect for you and each family member! You can adjust all taste profiles in your “Account” at any time.
How does a Saige subscription work?
After your first week, you will receive an email every Tuesday with your recommended menu for you (and any additional family members). If you like your menu, nothing further is required! To make adjustments (i.e. change a meal, see other meal options, or adjust/remove certain ingredients from your suggested meals), click the “Change or Adjust” prompt at the bottom of the email. Your menu must be finalized by the Thursday at Noon (12pm) prior to your Monday delivery. Our Chefs begin their grocery shopping at this time so that they can make your ideal meals!
From there, your Saige driver will deliver your meals overnight between 10pm Sunday and 7am Monday in cooled, insulated packaging. All you need to do is place your meals in the refrigerator before leaving home on Monday morning, then heat & eat by the “best by” date printed on your meal labels.
Your Saige subscription can be paused or canceled on a plan or individual family member basis at any time. Just remember, all pauses or cancellations must be made by Noon (12pm) on the Thursday prior to your upcoming Monday delivery.
How does Saige’s pricing work?
The minimum basket size for Saige is 3 adult meals at $12.99/meal. The price per adult meal is as low as $11.99/meal when you purchase a plan with 6 or more adult meals. Kid’s meals are always $6.99, and have portions recommended for children under the age of 8.
What forms of payment does Saige accept?
Saige accepts all major credit and debit cards.
Who do I contact if I have questions or feedback about my order?
If you have any questions or feedback regarding your order you can reach us by phone Monday-Friday between 9am and 5pm at (404) 996-0900 or by email at firstname.lastname@example.org.
How do I heat the meals?
All Saige meals will have specific heating instructions listed on their labels. All Saige container bases are microwavable, and most are ovenable to 400*F. Our plastic container lids are neither microwavable nor ovenable, so please always remove before heating.
How long will my meals retain freshness?
Saige uses no added preservatives, so meals will be delicious for up to 5 days after receiving and refrigerating them. Best by dates will always be listed on our meal’s labels.
Does Saige accommodate allergens and dietary sensitivities?
Saige’s kitchen and prepared products are not allergen/contamination free. We offer products with milk, eggs, fish, shellfish, tree nuts, peanuts, wheat, and soybean. We cannot guarantee that any of our products are safe to consume for people with any of these allergies. While Saige tries to accommodate sensitivities to allergens, customers with family members who are food allergic should not use our service.
We cannot guarantee that our products are safe for consumers who are allergic to soybean oil.
What dietary restrictions does Saige support? Do you cater to vegetarian, vegan, or low-carb diets?
Saige strives to offer options for a variety of diet types--currently offering vegetarian, vegan (limited weekly selection), and low-carb (under 50g net carbs or less) options. We are constantly improving our menus thanks to feedback from our customers, and in March 2018 will begin to offer options such as cauliflower rice and zoodles for our low-carb and paleo customers. While nutritional information for individual meals is not currently available, we hope to provide this in the near future.
What do I do with the empty containers?
We strongly encourage you to recycle/reuse the food containers after use.
Does Saige delivery to my area?
Saige is constantly expanding to Atlanta area zip codes. You can check if we deliver to your area here.
How and when will my meals arrive?
Our Saige drivers will deliver your meals overnight between Sunday at 10pm and Monday at 7am, and all meals are delivered in insulated, cooled packaging which allow them to stay cold and safe to consume. You will receive an email to notify you the moment of your meal delivery.
To ensure we don’t have to wake you in the middle of the night please give us your best delivery instructions to clarify the easiest way to complete your delivery (ie gate code, bag location on your property, what to do in the event you’re not responsive and are required to grant us access).
How will I be notified when my delivery has arrived?
You will receive an email to notify you the moment of your meal delivery. We recommend you place your meals in your fridge before you leave home in the morning to preserve freshness of your meals.
Do I need to be home to receive my deliveries?
Saige is all about convenience and flexibility, so no, you do not need to be home when your delivery arrives. Our meals are delivered in cooled, insulated packaging to ensure freshness during the delivery process and the time between arriving to your doorstep and being placed in the fridge. While you do not have to be present during your overnight delivery, we do recommend putting your meals in your refrigerator at your earliest convenience in the morning hours the day of your delivery to preserve freshness.
What if I didn’t receive my delivery the morning that it was expected?
If you do not receive your morning delivery on the agreed upon date, please call us immediately at (404) 996-0900 or email us at email@example.com, and we will reschedule the delivery immediately at a convenient time for you. If necessary, we can deliver to any location within our delivery area the next day. Saige will make it right and will get you your delicious meals by dinnertime.
What if I live in a gated community?
Please provide a valid gate code during the checkout process, as well as any other delivery instructions. Please note that we will be delivering in the middle of the night and let us know if there is a way to deliver without contacting you directly. (We don’t want to interrupt your well-deserved sleep!) If you have forgotten to give specific delivery directions, please email us at firstname.lastname@example.org.
What if I have Security Guards at the entrance to my building?
If your community has security guards on duty at a guard station, please inform them as necessary that you will be expecting a delivery during the 10 PM and 7 AM delivery window.
What if I have a concierge or receptionist in my building?
In the event your community has a concierge on duty at a front desk between 10pm Sunday and 7am Monday and you would prefer that they receive your delivery, please specify this in the delivery instructions during check out.
How do I redeem a gift card, previously purchased from Real Meal Delivery?
If you would like to redeem a gift card from Real Meal Delivery, please click here. We will honor any Real Meal Delivery gift cards you have for yourself or your family.
Does Saige offer gift cards?
Saige does not currently sell gift cards, however we do have a number of customers that create accounts for friends and family for a limited time, with the option to continue on their own by updating payment information. If you would like to do this, we would recommend setting up an account with your friend’s email (so that they may access all of our menu and delivery communications), and that you cancel or pause their account after the number of weeks you would like to provide Saige services. At this time you can also change credit card information on the account. We only charge the account currently on file, and do not save old credit card information.
How will I know my order has been confirmed?
You will know your order is confirmed when you receive a “Welcome Email” from your Saige concierge. Should you wish to cancel or pause your new account, you must do so by the Thursday at Noon (12pm) prior to your Monday delivery to avoid being charged.
What if I don’t like my meal choices this week? Can I make changes to my menu?
When you receive your recommendation email, you can easily change your meal selections by clicking the prompt at the bottom of your email. By clicking this button, you will be taken to a screen where you can change to a new meal already filtered for your dietary tastes. You can also adjust or remove certain ingredients in the meals you have been recommended to better match your needs.
If your weekly menu is still “not quite there”, our concierges are happy to help! You can reach them by email at email@example.com with your request, and they can tell you what further adjustments our chefs can make to your meals.
Please note that if you or a family member has a significant number of dietary or taste restrictions in your taste profile, you may have fewer options available to you. For example, if you list “raw onions” as a dislike, a salad that you might otherwise love will not be listed as available to you until you remove “raw onions” from your taste profile.
If no options appeal to you in a particular week, you can always put your account on pause by Thursday at Noon (12pm) to skip delivery of meals and payment for the coming week. If you have any difficulty pausing your account, you can also reach out to our customer support team at firstname.lastname@example.org. Remember, our menus change weekly, and we’re constantly improving thanks to our customer feedback sent to us at email@example.com.
How do I add a new family member to my plan?
You can easily add a family member by visiting your “Account.” To add a family member, click “Manage Family” at the top of your profile, then “Add New Member.” Then fill out their name and click “Create new profile.” You will then be able to set up that family member’s taste preferences. To remove a family member, visit “Manage Family” and click “Remove” in that family member’s section. You can later add that member back by clicking “Reinstate” in the same section.
How to I change the number of meals I receive in a week?
You can adjust your plan size in your profile by scrolling down to the “Plan Type” section of your profile and clicking “edit.” Then, change the number of meals per week you would like each family member to receive (you will see updated pricing here), and click “save” to confirm.
What is the difference between canceling and pausing my account?
Pausing your account means you are freezing your deliveries and charges on a week-by-week basis. You can pause for up to 6 weeks into the future. If you have not extended your pause, your account will be unpaused and you will again continue to receive deliveries.
Canceling your account means you will no longer receive Saige meals, and will never again be charged for them, unless you choose to reactivate your account.
How do I pause or cancel my weekly delivery?
It is easy to pause or cancel your delivery! You can even pause an individual’s delivery without having to pause your whole family. Just go to “Account” in the upper right corner of your browser, then scroll down to your “Plan” selection.
To pause an individual on your plan, click the “Manage Family” link in your Account. Click “Pause” under your family member’s name and use the calendar provided to select the weeks that you would like to skip delivery for this individual. Delivery will automatically resume for the individual at the end of the selected pause period.
To pause, click “Pause delivery” and select the number of weeks (up to 6) that you would like your delivery to be paused. You can always extend your pause for up to 6 weeks in the future. Your weekly meal delivery will automatically resume at the end of your selected pause period.
To cancel your account, click “Cancel subscription” at the bottom of your account page. Then, click “Cancel Account” once more, fill out your reason for cancellation with our easy form, and confirm and finalize your cancellation by clicking “Cancel account” at the bottom of the form.
How do I reset my password?
You can reset your password by clicking on the reset password link on the login screen. It will send you an email with a link to reset your password. If you are still having trouble feel free to email us at firstname.lastname@example.org.